Effective Date: August 4, 2026
Last Updated: August 4, 2026
Vanguard Onsite Services (“Vanguard,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit VanguardOnsiteServices.com, submit a service request, schedule a consultation, communicate with us, or otherwise use our website and services.
By using our website or submitting information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you voluntarily provide through our website, by telephone, by text message, by email, through Calendly, or through other communications.
This information may include:
Your full name
Company or organization name
Email address
Telephone number
Property address, city, or service location
Requested service
Preferred service date or timeline
Project descriptions and service-request details
Photographs or other files you upload
Preferred method of contact
Appointment and scheduling information
Communications you send to Vanguard
Information submitted when requesting to join or work with the Vanguard Trusted Network
Please do not submit Social Security numbers, financial account information, passwords, medical information, or other sensitive personal information through our general website forms.
2. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically by our website, hosting provider, security tools, analytics tools, or embedded third-party services.
This information may include:
Internet Protocol address
Browser type
Device type
Operating system
Referring website
Pages viewed
Date and time of access
General geographic region
Website interaction and performance information
Cookie and similar technology identifiers
This information is generally used to operate, secure, maintain, and improve the website.
3. How We Use Information
We may use collected information to:
Respond to questions and service requests
Review photographs and project information
Prepare estimates or determine service availability
Schedule consultations, appointments, and services
Communicate about a requested service
Coordinate projects and property-related support
Evaluate potential vendors, partners, contractors, or Trusted Network participants
Maintain customer and business records
Provide customer service
Improve our website and service process
Prevent spam, fraud, misuse, and security incidents
Comply with legal, insurance, accounting, and regulatory obligations
Enforce our agreements, policies, and legal rights
We will not use a service-request telephone number to send recurring promotional text messages unless the recipient has separately provided any consent required by applicable law.
4. How We Disclose Information
We may disclose information only when reasonably necessary for the purposes described in this Privacy Policy.
Information may be disclosed to:
Website and Technology Providers
We may use third parties that provide website hosting, form processing, email delivery, security, file storage, analytics, scheduling, and technical-support services.
These providers may process limited information on our behalf to provide their services.
Employees, Contractors, and Service Personnel
Information may be made available to Vanguard personnel, contractors, or representatives who need it to evaluate, schedule, coordinate, or complete a requested service.
Vanguard Trusted Network Providers
When a customer requests a service that may be coordinated through an independent third-party provider, we may share limited contact, property, scheduling, and project information with an appropriate provider.
We will limit the information shared to what is reasonably necessary to evaluate or coordinate the assignment. Independent providers are responsible for their own services, privacy practices, credentials, pricing, and service terms.
Legal and Safety Purposes
We may disclose information when we reasonably believe disclosure is necessary to:
Comply with applicable law, regulation, subpoena, court order, or legal process
Protect the safety, rights, property, or security of Vanguard, our customers, or others
Investigate suspected fraud, misuse, threats, or unlawful conduct
Establish, exercise, or defend legal claims
Business Transactions
Information may be disclosed as part of a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, subject to appropriate confidentiality and legal requirements.
5. Sale and Advertising-Related Sharing
As of the effective date of this Privacy Policy, Vanguard does not sell personal information for money.
Vanguard also does not knowingly share personal information for cross-context behavioral advertising.
If our practices change, we will update this Privacy Policy and provide any notices or choices required by applicable law.
6. Calendly Scheduling
Our Contact page may contain an embedded Calendly scheduling tool.
When you interact with Calendly, Calendly may collect information such as your name, contact information, appointment selections, device information, usage information, and cookie identifiers.
Calendly processes information under its own privacy notice and terms. Vanguard does not control all information automatically collected by Calendly.
Visitors should review Calendly’s Privacy Notice for additional information about Calendly’s data practices.
7. Cookies and Similar Technologies
Our website and third-party tools may use cookies, pixels, local storage, or similar technologies to:
Operate website functions
Remember user preferences
Protect forms from spam and misuse
Support scheduling functions
Measure website traffic and performance
Identify technical problems
The embedded Calendly tool may place or access cookies when visitors interact with it.
Where required, visitors may be presented with a cookie banner or other cookie-management controls. Disabling certain cookies may prevent portions of the website or scheduling tool from functioning properly.
8. Analytics and Security Tools
We may use website analytics, spam prevention, form-security, or performance-monitoring services.
These tools may collect technical information such as IP addresses, device information, browser information, page activity, and cookie identifiers.
If advertising pixels or behavioral-advertising technologies are added in the future, this Privacy Policy will be updated to describe those practices and provide any legally required choices.
9. Communications
When you submit a form, schedule an appointment, call, text, or email Vanguard, we may use the information provided to respond to your inquiry and communicate about the requested service or business relationship.
Standard telephone, text-message, and data rates may apply.
Service-related communications are different from recurring promotional marketing. Vanguard will obtain additional consent before sending recurring promotional text messages where required by law.
You may ask us to stop promotional email communications by using the unsubscribe instructions included in the communication or by contacting us directly.
10. Photographs and Uploaded Files
Customers may upload photographs to help Vanguard understand a property or project.
Uploaded photographs may contain personal information, property details, addresses, vehicle information, individuals, documents, or other identifying content.
Please upload only files that you are authorized to provide and that are reasonably necessary for the service request. Do not upload identification documents, financial records, medical records, passwords, or other highly sensitive information through the website.
11. Data Retention
We retain personal information only for as long as reasonably necessary to:
Respond to inquiries
Provide and document services
Maintain customer and business records
Handle disputes or warranty matters
Meet insurance, tax, accounting, and legal obligations
Protect against fraud and security incidents
Enforce our agreements
Retention periods may vary depending on the nature of the information and the purpose for which it was collected.
When information is no longer reasonably needed, we may delete, anonymize, or securely dispose of it.
12. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no website, email system, file-upload system, internet transmission, or electronic-storage method can be guaranteed to be completely secure. You submit information electronically at your own risk.
13. Your Choices and Requests
You may contact Vanguard to request that we:
Confirm whether we maintain information about you
Provide access to information you submitted
Correct inaccurate contact information
Delete information, subject to legal and business-record exceptions
Stop certain nonessential communications
To make a request, contact:
Email: info@vanguardonsiteservices.com
Phone: (562) 796-8964
We may need to verify your identity before completing a request. We may retain information when reasonably necessary to comply with law, maintain transaction records, resolve disputes, prevent fraud, or protect legal rights.
14. Do Not Track and Privacy Signals
Some browsers provide “Do Not Track” settings or other privacy signals.
Our website does not currently respond to traditional Do Not Track browser signals in a uniform manner because there is not a universally adopted technical standard for those signals.
Third-party services embedded in or connected to the website may collect information according to their own privacy policies and settings.
Where legally required and technically supported, we will process recognized opt-out preference signals as required by applicable law.
15. Third-Party Websites and Services
Our website may contain links to third-party websites, social-media platforms, scheduling tools, maps, or other services.
Vanguard is not responsible for the privacy, security, availability, or content practices of third-party websites. Visitors should review the privacy policies of those services before providing information.
16. Children’s Privacy
Our website and services are intended for adults and businesses seeking property or transaction-related services.
We do not knowingly collect personal information through the website from children under 13. If we learn that a child under 13 has submitted personal information without appropriate authorization, we will take reasonable steps to delete it.
17. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our website, services, technology providers, or legal obligations.
When changes are made, we will revise the “Last Updated” date at the top of the policy. Material changes may also be communicated through an additional website notice when appropriate.
18. Contact Us
Questions or requests regarding this Privacy Policy may be directed to:
Vanguard Onsite Services
Email: info@vanguardonsiteservices.com
Phone: (562) 796-8964
Website: VanguardOnsiteServices.com